The Conntac Self-Service Solution - the modular system for technical first and second level support from Internet providers.
Why are many of your customers calling today for technical problems that can actually be solved in advance by using self-service technologies?
Conntac specializes in self-service solutions and can draw on several years of experience with hundreds of thousands of customers from Internet providers. We expand your range of services, relieve your service staff and reduce your support costs while increasing customer satisfaction.
Our basic package is specially tailored to the requirements of technical customer support from Internet providers. With a variety of extensions, the solution can be adapted to your needs without the need for integration into existing systems or adjustments to routers.
Central customer portal - automatic detection and solution of problems, onboarding of new customers, router control, WiFi analysis and seamless contact to customer service
Conntac Dashboard for Service Agents - prepared view in order to be able to understand the situation of your calling customers even more quickly
Conntac Dashboard for Managers - all processes at a glance, identify trends and vulnerabilities in real time and export them
Thanks to the modular approach, the Conntac Self-Service Solution can be quickly and easily expanded to include functions such as outage messaging, marketing channel, ticketing, WiFi heat map and many more. According to your requirements and wishes.
Secure a place in our webinar and become a self-service expert too.
* Help your customers to help themselves
* Reduce your service requests
* Shorten your AHT (Average Handling Time)
More information at: https://www.conntac.net/en